Responsibilities

• Collect, review, and sanitize field events data for processing.
• Review and sanitize shop visit reports for accuracy, completeness, and consistency.
• Process AOG (Aircraft on Ground) spares orders in line with SLA, priority, and compliance requirements.
• Process data in the designated processing tool, strictly following industry/customer standards, business rules, and guidelines.
• Validate processed data against acceptance criteria, processing rules, and business rules.
• Flag discrepancies, raise clarifications, and drive closure with relevant stakeholders.
• Maintain individual and team performance metrics for data processed (e.g., throughput, quality score, rework rate).
• Record, track, and report quality metrics and improvement areas received through feedback.
• Provide periodic quality review reports to management and customers.
• Maintain and adhere to customer and ...