Join FIKA as a Retail Experience Lead and lead a dedicated team in a thriving cannabis retail environment. Focus on exceptional service, staff development, and operational excellence.
Your responsibilities as a Retail Experience Lead will cover store opening and closing, staff supervision, and ensuring customer satisfaction. With a strong foundation in retail sales and compliance, you’ll guide your team to exceed service expectations and efficiently manage store operations.
Key Responsibilities:
• Supervise staff during shifts and manage daily store tasks
• Ensure outstanding customer service and store presentation
• Facilitate onboarding and ongoing training for team members
• Address customer complaints and escalate when necessary
• Communicate updates in policies and sales strategies
Requirements:
• 2 years experience in retail
• GED or high school diploma mandatory
• Must have Provincial Cannabis Certification
• Strong skills in customer service ...