**Job Overview**
The Lead, Service Delivery Management formerly known as the Director of School Operations (DSO) is a senior, enterprise-level leadership role responsible for operational excellence across a portfolio of Connections Academy schools. The Lead, Service Delivery Management focuses on strengthening the effectiveness of school leaders and leadership teams through hands‑on partnership, coaching, and operational problem‑solving. This role directly manages the primary school leader and at each school will work directly with principals, directors, and school leadership teams to ensure schools are operationally strong, well‑supported, and positioned to serve students successfully.
The Lead uses a multi-layer leadership model to ensure alignment and execution of school operations to PVS standards and values. This is accomplished by supporting operational systems, compliance structures, and leadership accountability through school-based leadership teams. The scope of this rol...