Description
We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.


Responsibilities:

• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.

• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.

• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.

• Build and maintain APIs and related integrations to en...