The eCommerce Customer Success Specialist owns the endtoend postpurchase experience—from order placement through delivery, returns, and support—ensuring every customer interaction is accurate, timely, and delightful. This role orchestrates crossfunctional operations (Customer Service, Fulfillment, Logistics, and IT) to meet SLAs, reduce friction in the customer journey, and scale processes, tools, and teams as the business grows. The Operations Manager supports the PSG, PCG and Enterprise business units.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and
reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.”

This is not a remote/hybrid position and ...