**45157BR**
**Extended Job Title:**

Lead Specialist

**Position Description:**

Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

**Requisition ID:**

45157BR

**Travel Required:**

None

**Major/Essential Functions:**

SUPERVISE:

+ Train and mentor student staff on departmental policies, procedures, customer service standards, and FERPA requirements for handling walk-in traffic, phone inquiries, and email correspondence professionally and efficiently.

PHONES:

+ Professionally manage a multi-line phone system by efficiently answering incoming calls, providing accurate information, and directing customers to the app...