We are seeking a detail-oriented and technically proficient Lead Supervisor - Operations to manage Technical Support teams within a SaaS environment. This role operates at a second-line leadership level, overseeing Team Leads and ensuring smooth, scalable support operations.
The Role
You will be responsible for driving service delivery excellence, maintaining operational stability, and representing performance metrics to internal and external stakeholders. This role requires strong command over support operations, technical troubleshooting environments, and the ability to translate operational data into meaningful client-facing insights.
As a frontline leader, you will guide your team through troubleshooting scenarios that require analysis of multiple systems, data points, and workflows. You will operate on problems of moderate to high complexity, exercising sound judgment within defined procedures to drive timely and accurate resolutions. Your leadership will ensure consisten...