Lead Support Analyst (Observability / SRE)

We are seeking a senior Lead Support Analyst to join a Shared Services team responsible for monitoring, observability, and site reliability engineering (SRE) operations across critical systems.

This is a hands-on role focused on ensuring platform reliability, performance, and availability while also providing guidance to junior team members.

Key Responsibilities

• Support monitoring, observability, and SRE operations for critical production systems
• Build and maintain dashboards, alerts, and monitoring solutions using Grafana, Prometheus, Elasticsearch, and related tools
• Troubleshoot Linux environments and investigate system performance issues
• Collaborate with engineering, infrastructure, and application teams to improve system stability and resilience
• Participate in incident management, on-call support, and continuous improvement initiatives