Drive excellence in customer support as a Lead Support Specialist for TeamSite at OpenText. Focus on building solid relationships and providing timely incident resolutions for clients. This position demands a proactive approach to understanding and improving customer environments.

Key Responsibilities

• Serve as the single point of contact for product support incidents
• Implement effective communication strategies during escalations
• Conduct supportability assessments for customer environments
• Mentor clients to enhance technical understanding
• Facilitate customized solutions for client needs

Requirements

• Bachelor’s degree preferred; an associate degree with experience is acceptable
• At least 3 years in a customer support capacity
• In-depth knowledge of TeamSite and technical troubleshooting
• Familiar with Cloud technologies like GCP or AWS
• Robust relationship-building ...