Lead Technical Customer Support

About Novatro 

We're a growing and focused team that moves fast and builds with intention — passionate about creating a great culture and transforming how industrial operations run. Every person here has real ownership and real impact. Novatro is building an AI-powered Intelligent Manufacturing Platform that is reshaping how medium-to-large manufacturers operate across industries including oil & gas, aerospace, and defence.

The Opportunity 

To architect, build, mature and run the software technical support function for Novatro. You also build and mature the procedures that enhance customers' experience and boost their satisfaction and loyalty. The position closely works with and reports into the Novatro Engineering leadership.

Core Responsibilities

As the Lead of the Software Technical Customer support function at Novatro, your main responsibilities will b...