What success looks like in this role:

• May coordinate field activities for large and small teams. • May implements assigned training and performance directives. • Supports facets of service delivery for assigned programs or territories. • Performs as account relationship manager of regional accounts within the Service Desk. • May perform asset management coordination within field services operations, service desk and enterprise computing • Maintains timelines of deliverables, coordinates resources and ensures compliance with all budgetary constraints.

• Ensures the highest level of support for escalated client and/or Field Services inquiries.
• Manages and tracks dedicated engineer utilization.
• Resolves difficult and often unique client and/or Field Services questions and complaints.
• Reviews Field Engineer ticket assignments and scheduling.
• Serves as liaison between clients, various departmental stakeholders and leadership.
• Ensures th...