Basic Function 

The Services Program Manager leads the Customer Team readiness activity for new product releases and major enhancements within the Product Development Lifecycle Process (PDLC). Coordinates roadmap direction, identifies and engages stakeholders both internal and external to CDK, is able to look outside of CDK for potential solutions relative to Customer Team goals and initiatives as they relate to new product releases and enhancements.  Provides detailed focus to strategy and aligns said strategy with other departmental influencers including engineering, sales, implementation and finance when necessary.

Responsibilities & Essential Functions 

• Works collaboratively across internal and external teams to assist with project roadmaps in order to assure ongoing supportability and customer satisfaction.

• Identifies team needs/priorities and develops and delivers in-house training plans...