Summary The incumbent is responsible for overseeing the daily activities of clerical staff who perform in a team-oriented, customer driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; enhance the customer experience with positive human interactions and therapeutic alliances; and promote the coordination, continuity and integration of care. Responsibilities Major Duties: Determines eligibility for the Beneficiary Travel Program and process request. Schedules transportation requests from customers and providers. Utilizes the Computerized Patient Record System (CPRS) to review medical records. Determines eligibility for services to be paid by the VA. Monitors the use and rate of expenditure of budgeted funds in assigned fund control points through continuing dialogue with fiscal and the Mobility Manager, review of written documents, and examination of accounting ...