Drive service excellence as the Transfusion Service Operations Leader at Werfen. You’ll guide field engineers in enhancing customer satisfaction and operational efficiency in North America.

As a key leader, you will provide oversight and support to ensure your team delivers top-notch service. With over 7 years of experience in a healthcare setting and a focus on leadership, you will monitor key performance metrics and implement best practices for continuous improvement. Mastery of technical operations in a fast-paced environment is essential for success.

Key Responsibilities: • Mentor field service engineers to improve client interactions • Analyze team performance and adjust objectives accordingly • Standardize processes to optimize service delivery • Address escalated customer concerns on-site when necessary • Support engineers in diagnosing and fixing instrument issues

Requirements: • Associate’s Degree in relevant fields such as Electronics • At least 7 y...