Become a **Leadership Capability Coach** and help enhance leadership effectiveness for contact center leaders. Support with mentorship, aligning leadership with organizational goals, and using insights to improve performance. What makes this opportunity outstanding?

At Manulife, you’ll be part of an ambitious team dedicated to encouraging world-class leadership within our customer service division. You will have the chance to build and develop leaders who are pivotal in delivering exceptional customer experience. This role is perfect for someone who is passionate about coaching, thrives in a collaborative environment, and is committed to driving flawless execution.

**Position Responsibilities:**

+ Provide on-the-job coaching and cultivate leadership skills for team leaders, managers, and directors.
+ Develop and implement coaching routines aligned with performance enablement strategies.
+ Use performance data to guide coaching priorities and provide i...