RISE stands for Rapid & Immersive Skill Enhancement, and is designed to enhance employability, as well digitalize the SME landscape in Singapore, by building high-demand business and tech skills. Created by BCG U, RISE leverages BCG’s industry experts to deliver cutting edge content and experience to its participants.

As a Learner Excellence Associate at BCG RISE, you will play a key support role in delivering high-quality learner services across our programs. You will primarily focus on managing learner communications, resolving queries, and supporting administrative processes during the learner journey. Your contributions will help ensure a seamless experience from onboarding through to program completion.

KEY RESPONSIBILITIES

Learner Support & Inbox Management (50%)

• Serve as the first line of support for learner queries, managing the learner support inbox.
• Draft clear, structured, and empathetic email responses to a range o...