Role Overview

The Learning Administration Manager leads the team responsible for the end-to-end coordination and operational delivery of learning programs. As both a people leader and process owner, this role ensures all learning activities, from scheduling and communication to reporting and evaluation, are executed with accuracy, efficiency, and a learner-centric mindset, enabling consistent, high-impact learning at scale.



Key Responsibilities

• Lead and develop a team of Learning Admin Associates, Senior Associates, and Admin Leads, setting clear expectations and supporting growth through coaching, mentoring, and feedback.

• Monitor team capacity, balance workload, and manage resource planning across multiple programs and Lines of Service.

• Oversee day-to-day learning operations to ensure service levels are consistently met in accuracy, timeliness, and learner satisfaction.

• Serve as the escalation point for complex delivery challen...