Conduct training needs analysis of the hotel and departments. 

Create the generic training programs for the Hotel such as Orientation and Service Culture…

Set up the whole system of training: standard forms, reporting and filing system, communicating channels, certification, evaluating system, etc. 

Set up the system for skill training, certification and assessment for each department. Manage integration and training of all employees into the Company’s standards. 

Strive to achieve Company objectives and exemplify the Company concepts and culture. 

Maintain compliance with company policies and procedures. 

Report regularly on training and quality related achievement measures and performance. 

Research and recommend emerging training strategies, tools and coursework. 

Work closely with department heads to identify training needs and assist them in setting up the training progra...