Role Responsibilities
Tracking KPIs from the Customer Experience operation and ensure everything is working to our expected (very high) standards.
Engaging with all analysts, internal and external, and make everyone's life easier every day.
Generating insights, review and continually improve processes and tools that directly impact the experience of our users.
Creating, developing and testing experiences in order to pursue excellence.
Interacting with other areas and teams, seeking to anticipate possible points of friction and know how to position themselves for the good of the team and our users; Validate all reports from BPO (Efficiency).
Role Qualifications
Currently pursuing a degree in Psychology, Business, Administration, Marketing
Currently design or content development driven fields (Marketing, Design, Etc).
Excellent Excel knowledge and management.
Intermediate English Level.
Adobe Suite (Desired)
Excellent oral and written co...