The Learning & Development Manager is responsible for designing, implementing, and managing comprehensive learning strategies to enhance employee capabilities, service excellence, leadership development, and operational performance. The role ensures that all associates are equipped with the knowledge, skills, and behaviours required to deliver exceptional guest experiences in line with luxury hotel standards.

Key Responsibilities

Develop and implement the annual Learning & Development strategy aligned with hotel business objectives.

• Conduct training needs analysis in coordination with department heads and management.
• Create and manage the annual training calendar covering operational, behavioural, compliance, and leadership programmes.
• Identify skill gaps across departments and design targeted learning interventions to address organisational priorities.
• Oversee the delivery of all training programmes, en...