Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
Implement and facilitate the Hotel Training Plan, ensuring alignment with the hotel's strategic goals.
Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, in accordance with hotel training standards and brand promises.
Coordinate and deliver training programs from internal and external providers.
Use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
Develop and execute quality introductory and ongoing departmental training plans; provid...
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