Lease End Specialist
Location: Irving, TX
Position Type: Contract-to-Hire
Contract Duration: 6 Months
Overview
We are seeking professional, customer-focused individuals to join our Lease Maturity Center (LMC) team as a Lease End Specialist. This role is ideal for candidates who enjoy helping customers, solving problems, and building relationships in a fast-paced, professional environment.
As a Lease End Specialist, you will serve as a key point of contact for customers approaching the end of their vehicle lease, helping them understand their options and ensuring a seamless lease-end experience.
Key Responsibilities

+ Handle inbound and outbound customer calls

+ Educate customers on lease-end options and available solutions

+ Verify customer intentions regarding lease returns, purchases, or extensions

+ Contact dealerships to confirm lease returns and balloon payments

+ Provide payoff quotes to customers, dealerships, and...