Description We are looking for an experienced and service-oriented team member to support client intake and front office operations for a legal organization in New York, New York. This role is well suited to someone who can communicate with empathy, stay organized under pressure, and create a welcoming experience for callers and visitors alike. The ideal candidate brings strong administrative judgment, careful documentation skills, and a proactive approach to day-to-day office support.

Responsibilities:
• Manage high-volume initial phone inquiries by guiding conversations through a consistent intake process and capturing complete, accurate information.
• Document call details thoroughly and route information to the appropriate team members so follow-up can happen efficiently.
• Deliver a warm, welcoming reception experience by greeting visitors promptly and maintaining an organized front desk presence.
• Support daily office operations by processing incoming and ou...