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Level 2 Team Leader

Company

Thales

Location

singapore, singapore

Posted

June 13, 2026

Position Overview

KEY ACTIVITIES AND RESPONSIBILITIES As a Level 2 Team Lead, you are accountable for: Operational Support
  • Lead and coordinate level 2 support operations for mission‑critical applications and infrastructure
  • Provide troubleshooting and diagnostics for incidents escalated from level 1
  • Ensure adherence to SLA, system availability
Incident & Problem Management
  • Act as incident manager for P1/P2 issues
  • Coordinate resolution and communications
  • Perform root cause analysis and recommend permanent fixes
  • Escalate unresolved issues that required software coding to Level 3 or engineering teams
Change Management
  • Perform operational impact assessment
  • Part of the CAB to review and approve change
  • Pre‑Change Preparation such as review Change Request and Release Plan
  • Supervise post‑change producti...

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