SUMMARY The L3 Support Engineer role is a fast-paced technical support resource specializing in the immediate response to technical issues presented by end-users. JOB RESPONSIBILITIES Remediate alerts presented from the companys monitoring platforms Remediate security vulnerabilities provided by the company security team Remediate missing patching and updates presented by the companys centralized service team Assist with remote deployment tasks such as installation of applications, system configuration, etc., before physical deployment Perform remote troubleshooting of hardware & software issues submitted by end-users Perform system and appliance updates such as Server OS upgrades, network device firmware updates, and other hardware updates Hyper-V and VMware hypervisor troubleshooting and upgrades Assist with after-hours configuration changes submitted by the company engineers Engage with the client, vendor, or company contacts in events of emergency outages as defined by escalation p...