Join a dynamic role as a Level 3 Help Desk Operations Expert. Focus on infrastructure operations, ticket management, and ensure high-quality service for user support in Calgary.
In this on-site position, you will bridge the Service Desk with Infrastructure operations. You'll handle specialized requests, manage escalations, and maintain operational stability through timely responses. Your experience in troubleshooting, particularly within Microsoft 365 and network configurations, will be essential for problem-solving directly with clients.
Key Responsibilities:
• Manage operations-focused ITSM queue tickets
• Execute timely escalations and resolutions efficiently
• Oversee server and virtualization operations
• Address cybersecurity and access management concerns
• Communicate effectively with clients for troubleshooting
Requirements:
• Proven L3 experience in IT infrastructure support
• Strong background with Microsoft 365, Azure, and Windows Server
• C...