Llamapixel Gaming S.A.C. in Lima is seeking a Bilingual Customer Service Supervisor to lead a 24/7 LATAM support team.

You will coach agents, manage escalations, and ensure service standards across Spanish-speaking customers in a fast-paced, technology-driven environment. The role requires 2+ years in contact centers, 1+ year in supervisory capacity, native Spanish and advanced English, and hands-on experience with Zendesk and QA processes.