Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
- Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
- Create, update, and maintain knowledgebase sc...