We have an exciting opportunity for you to join our team as a Dispatch Agent working on the PM shift.

Working hours

37.5 per week

Shift Schedule

Monday - Friday. Start/Finish: (30 min unpaid break)

What You Will Be Doing

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers to help them achieve station's operational goals in the most efficient way
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issue resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to management and compiling reports on station's productivity, volumes a...