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Live Chat Support & Customer Experience Specialist

Company

RECRUIT EXPRESS PTE LTD

Location

singapore, singapore

Posted

June 23, 2026

Position Overview

Responsibilities
  • Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
  • Resolve complaints and issues at the first touchpoint wherever possible.
  • Maintain accurate records of interactions in the CRM system.
  • Ensure timely follow-up on enquiries and escalat when necessary.
  • Assess appeals and provide recommendations to management.
  • Support additional duties during operational needs or peak periods.
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