Job description:
As a Live Support Executive, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.
Key Responsibilities
Responsible for outbound calling in response of queries or issues registered by customers/clients.
Handle customer inquiries via phone, email, and live chat.
Provide accurate and helpful information regarding products, services, and policies.
Resolve customer issues efficiently and professionally, ensuring a positive experience.
Escalate complex queries to the appropriate department when necessary.
Maintain detailed and accurate records of customer interactions.
Follow company guidelines and procedures to ensure consistency in customer service.
Identify and report trends in customer feedback to improve service qual...