Description

JOB TITLE: Customer Support

LOCATION(S): Hemel Hempstead and St Albans
Working across our Lloyds and Halifax branches within a reasonable distance. 
HOURS: 22 hours a week, including Saturdays

WORKING PATTERN: Part-time
To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.”
SALARY: £16,468, increasing to £16,940 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vu...