Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may: • Handle escalated or more complex issues, • Coordinate team activities or those of agency contract staff, • Support supervisor or manager activities, • Support the design, review and implementation of processes and procedures.
General Job Description: • Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.
• • • Answers station lines and takes information f...