Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
Organizes pick‑up/delivery requests for customers according to location and reroutes couriers when necessary.
Handles all customer incoming calls on all pickup/delivery related matters.
Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
Maintains Station Ops; Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
May be required to perform other duties as ass...
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