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Lm224: Customer Solutions Representative (Cuautitlán)

Company

Link-Worldwide

Location

cuautitlán, cuautitlán

Posted

June 17, 2026

Position Overview

General Job Description
  • Provide specialized, enhanced, pro‑active service to top accounts.
  • Analyze and resolve ongoing service problems for top accounts.
  • Serve as direct contact for top accounts and provide priority assistance for their requests.
  • Respond to customer requests in a timely and efficient manner.
  • Demonstrates independent decision‑making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
  • Communicates corporate guidelines to customers in response to their service concerns.
  • Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
  • Prepare internal and external reports as needed.
  • Provide immediate notification to top accounts when their shipments experience delays or problems.
  • Continuously communicate until problem is resolved.
  • Accept calls, assume ownership and...

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