<p>Customer Support, Quality Assurance & Support, Workforce Management, Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team), All front/ back line CC processes, Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). CE for Digital Platforms (FB, Twitter)<br><br><p>Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.</p><br><p>Interpersonal Skills, Written & Verbal Communication Skills,</p><p>Planning & Organizing Skills,</p><p>Presentation Skills, Leadership Skills -</p><p>Two yea...