Job Purpose

The LMS Administrator & Technical Support Officer is the operational backbone of the university’s technology environment. The LMS Administrator & Technical Support Officer will manage the day-to day Moodle LMS, handle student and lecturer technical queries, support the registrar with SIS-related technology tasks, and ensure platform stability.

Key Performance Areas

• LMS Administration:
  • Configure and maintain the Moodle LMS including user accounts, course shells, enrolments, roles, permissions, and system settings.
  • Perform routine backups, plugin updates, and plugin maintenance.
• Student Technical Support:
  • Serve as the primary point of contact for student technical queries including login issues, submission problems, browser compatibility, and navigation support.
  • Maintain a responsive turnaround on support tickets logged on ticketing system with professional, clear communic...