Position Overview
The Loan Operations Unit Manager is responsible for the day-to-day management and oversight of Loan Operations functions, including customer inquiries and complaint resolution, payment processing, demands and payoffs, adjustable-rate loan administration, escrow analysis and monitoring, insurance and tax servicing, post-closing collateral administration, construction disbursements, quality assurance, investor reporting, and other loan servicing activities. This role ensures compliance with all applicable regulatory, reconciliation, quality control, and servicing requirements while driving operational excellence and risk management.
Key Responsibilities

+ Lead, develop, and manage Loan Operations team members, including hiring, coaching, training, performance management, succession planning, and annual performance reviews.

+ Establish team goals, performance metrics, and scorecards to drive accountability and operational success.

+ Direc...