Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty. As a Lobby Ambassador, you manage special requests and spread warmth by delivering memorable experiences that make each guest’s stay unforgettable.

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk‑in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints promptly and efficiently.
• Create a positive work environ...