Role Overview

The Locates Dispatcher serves as the central point of coordination for all 811 / One Call utility locate requests . This role is critical to ensuring project readiness, regulatory compliance, and safe operations by managing ticket intake, coordinating field locators, tracking deadlines, and maintaining clear communication with all stakeholders.

Key Responsibilities

811 Ticket Management

• Monitor and process incoming 811 / One Call tickets (standard, emergency, short-notice, and re-marks)
• Review ticket details to ensure accuracy, scope clarity, and compliance with response timelines
• Prioritize tickets based on urgency, regulatory deadlines, and field team capacity

Dispatch & Coordination

• Assign tickets to field locators based on territory, availability, and skill set
• Provide clear instructions, map...