We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Specialist , providing unrivalled support to clients within the logistics industry.

Position

Customer Service Specialist (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.