A leading BPO and Technology Solutions provider in Johor Bahru seeks a Team Leader for their contact centre team. The ideal candidate will manage operations and lead Customer Service Agents to achieve KPIs, leveraging strong coaching and leadership skills. A minimum of 2 years' experience in a similar role is required, along with proficiency in Microsoft Office and CRM systems. The position involves flexible hours and the ability to multitask effectively. Join a dynamic and motivated team focused on delivering exceptional service in the logistics sector.
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