America's Job Portal
On-site - Makati 5-10 Yrs Exp Bachelor Full-time
Lead and supervise a team of logistics professionals, providing guidance, coaching, and support. Assign tasks and responsibilities, monitor performance and evaluations. Foster a collaborative and high-performance team culture. Ensure exceptional customer service by overseeing the team’s interactions with clients. Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
Maintain strong client relationships and serve as a point of contact for key accounts. Coordinate and prioritize team activities to meet customer requirements and service level agreements. Allocate resources effectively, balance workloads, and ensure efficient workflow management. Collaborate with cross-functional teams to streamline processes and enhance service quality.