Logistics Operations Manager France, TikTok Shop (French Speaker)

Location: Madrid

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Employment Type: Regular

Job Code: A

Responsibilities

• Oversee the logistics operation in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; responsible for end-to-end logistics performance from paid until delivered in different logistics modes.
• Build and manage key strategic relationships with key sellers, 3PLs, and logistics providers.
• Own SOP, responsible for operation performance indicators (KPI), root‑cause analysis of issues, feedback on expected solutions and business impact, providing short‑term solutions/support before long‑term fixes and driving results until change deployment.
• Conduct market and industry research, develo...