Job Description

Parts Operations Management

• Oversee and support the picking and issuing of parts for Service Engineers (SE), ensuring accuracy and alignment with job cards (FSO/WSO).
• Manage parts returns from SEs, including verification, system updates, and proper storage.
• Monitor ETA of parts for job cards and provide timely updates to the Customer Contact Center (CC) team.
• Track and pre-issue parts for assigned SEs (e.g., Leonardo, Benjie, Shawn) to ensure operational readiness.
• Parts availability analysis on a weekly basis
• Weekly and monthly reporting for aging, parts availability Parts planning for consumer & project requirements

Order Fulfillment & Process Management

• Process all online orders for Bosch and other eCommerce platform (e.g Shopee, Lazada), including system entry, picking, packing, ...