Manage large number of incoming calls. Directly work with customers by answering product and service questions; furnishing information about other products and services; process orders and prepare delivery documents; correspond with and go the extra miles to fulfill customer’s needs to ensure customer satisfaction.

Resolve product or service problems by clarifying the customer's complaint; determine the cause(s) of the problem; discuss and propose solution; execute and follow up to ensure satisfactory closure.

If problem was complicated or systemic, to elevate and redirect the issue to the appropriate team or department for resolution.

Documentation and maintenance of customer records and operation details:

• Keep detailed customer records and update customer records after each interaction (such as complaint, complaint and feedback) with that customer.

• Assist the S...