What you'll be doing

• Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding complex Long Term Disability Claims and state and federal benefits when applicable. 
• Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations.
• Reviewing intricate medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim. 
• Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.

What we’re looking for

Must-haves: