We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial Institution.


The SPOC/Loss Mitigation is responsible for below specific duties.



Your specific duties will include:

• Serve as the Single Point of Contact (SPOC) for delinquent or high-value mortgage accounts.


• Maintain consistent borrower communication and provide guidance on available loss mitigation options.


• Contact borrowers to negotiate and implement loss mitigation solutions (loan modifications, short sales, deeds in lieu).


• Assist borrowers with account inquiries, payment options, and loan status updates.


• Manage inbound and outbound calls while delivering high-quality customer service.