Key Responsibilities

• Rotate between Service Desk and onsite desktop support.
• Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
• Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
• Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
• Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
• Support Windows OS, Microsoft 365 applications, and related technologies.
• Maintain accurate ticketing records and up‑to‑date documentation.
• Collaborate with internal teams and vendors to resolve escalated issues.
• Ensure compliance with IT procedures, security standards, and asset management policies.

Requirements

• 2–4 years of experience in desktop, end‑user, or helpdesk suppo...