[What the role is]

[What you will be working on]

Join us in shaping the future of service quality through data, analytics and AI. In this role, you will design and develop analytics and AI solutions that transform operational data into automated insights, enabling better decisions, improved customer outcomes and more effective public services.

You will be part of the Quality Service Planning (QSP) team, leveraging data, automation and AI to enhance decision-making, improve service quality outcomes, and transform how service performance is measured, monitored and continuously improved. As part of a team embracing data-driven innovation, you will play an active role in developing analytics and AI capabilities that improve productivity, strengthen service quality management, and support organisational transformation.

Your key responsibilities include but are not lim...